Walkthrough
- Authenticating
- User Menu
- Dashboard
- Contacts
  - Manage
  - Create
- Tickets
  - Manage
  - Create
- Billing
  - History
  - Future
  - Payment Method
  - Text Messaging
  - International Calling
  - Rates & Fees
- Documents
- No Pending Changes/Apply Changes
- Visualize
- Phone Numbers
  - Manage
  - Purchase
  - Port Orders
  - E911
  - 10DLC
- Extensions
  - Manage
  - Create
  - Monitor
- System Recordings
  - Manage
  - Create
- Ring Groups
  - Manage
  - Create
- Queues
  - Manage
- Voice Menus
  - Manage
  - Create
- Announcements
  - Manage
  - Create
- Redirects
  - Manage
  - Create
- Flow Controls
  - Manage
  - Create
- Time Controls
  - Manage
  - Create
- Calendars
  - Manage
  - Create
- Inbound Routes
  - Manage
  - Create
- Devices
  - Manage Devices
  - Create Devices
  - Device Templates
  - Device Orders
- Hold Music
  - Manage
  - Create
- Call Recordings
- Users
  - Manage
  - Create
  - Licenses
- Intulse App - Visibility
- Live Boards
  - Manage
  - Create

USER MENU

The Account Center User Menu provides you with details related to your organization's account. Under this menu, you'll find the Change Log, Organization Profile, your User Profile, the Audit Trail for this account, and the Logout option.

CHANGE LOG

The Change Log displays all updates published to the Account Center, , inlcuding bug fixes, enhancements, and new features, with the most recent updates liste3d first.
beginning with the most recent.

ORGANIZATION PROFILE

The Organization Profile tab displays all the information related to your account. **This screen is not visible to contacts with a Normal security role.

The Organization Information can be updated by your system administrator and includes the following details:

Client Id - This is your Intulse account number and cannot be edited.
Organization Name
Website for your organization.
Time Zone - Please let us know if this time zone is incorrect and needs to change. If you update it here, it will not automatically update your account on the server.
Organization Email - This is optional information, however any email entered here should belong to an administrator on your account.
Organization Phone - This is the primary phone number we would use as a contact for your organization.

Your Organization Addresses reflect any physical and/or mailing addresses you have on file with Intulse. These can be updated by contact our support team.

The My Services tab displays all of the services currently included in your Intulse contract. You'll see the Status of each service, along with the Start Date for that service and a Cancel button.

Only the Owner of your organization can cancel services for your organization. This will automatically open a support ticket, outlining action steps that need to be taken and initiating the cancellation process with our support team. You can add collaborators to this ticket, but all actions will need to be approved by the organization owner.

Phone services require 30 day notice for cancellation
IT Services require 90 day notice for cancellation

MY PROFILE

Your Profile tab displays information specific to your Account Center settings.

You can update your Basic Info card with the following details:

Full Name - This is your contact name that will be displayed in support tickets when you contact Intulse.
Email - This is the email address where you will receive updates to support tickets you've been tagged in.
Phone - This is the phone number where we can reach this specific contact.

Your Profile Image can be created in Gravatar and will be applied across all Intulse tools, including the App.

Your Security Info card includes the following information:

The Security Role determines this contact's access to screens within the Account Center. *See the Manage Contacts support page for more information.
Your Security Pin will be used by oour support team to verify your identity when calling the support line.
Check the Billing Notifications if you wish to receive communication related to your organization's billing.
The Password fields allow you to update your password for the Account Center.

Security Roles and Billing Notifications can only be updated by Admin or Owner contacts.

AUDIT TRAIL

The Audit Trail is a chronological record tracking all administrative changes, user activity, and system login events..

LOGOUT

Select this to log out of the Account Center when you finish making and saving any changes.