Hold Music gives you control over what callers hear while they wait for their call to be answered. With the Intulse Account Center, you can choose from sample music options, upload your own audio files, and create different music categories to fit your business's needs.
System administrators have full access to the hold music for your organization using the Account Center. Locate Hold Music in the Phone System menu and expand the heading. Here you will see options to both Manage and Create hold music.
A video showing you how to set up and manage hold music can be found on the Create Hold Music support page.
The Manage Hold Music page will allow you to view any categories of music that have been created for your organization.
Simply click on any category to add or remove music. You can listen to the Sample Hold Music options that are provided. Click ADD beside any that you want added to this music category.
You can also Upload music files from your device in either MP3 or WAV format. Files cannot exceed 250Mbs.
Music files can be randomized or played in a specific order. Files are ordered by name, so if you want to change the order in which they play, you will need to (re)name them accordingly and uncheck the box that enables randomized play order.
Once you click Apply Changes your default category music will automatically be played for callers on hold or in Parking Lots.
If you want to apply other music categories to Ring Groups and Queues, you will do that within those settings.
