HOLD MUSIC

The Hold Music portion of the Account Center allows you to select and manage the music callers hear while waiting for their call to be answered.

System administrators have full access to the hold music for your organization using the Account Center. Locate Hold Music in the Phone System menu and expand the heading. Here you will see options to both Manage and Create hold music.

MANAGE HOLD MUSIC

The Manage Hold Music page will allow you to view any categories of music that have been created for your organization.

Simply click on any category to add or remove music.

• You can listen to the Sample Hold Music options that are provided. Click ADD beside any that you want added to this music category.
• You can also Upload any .wav files from your device.
• You have the option for the music files to be randomized, or played in a specific order.
  • Music files are ordered by name, so if you want to change the order in which they play, you will need to (re)name them accordingly.

IMPLEMENTING HOLD MUSIC

Hold music is applied within your system settings to Ring Groups and Queues. When you click the dropdown arrow for "What callers hear while waiting" you will see any hold music categories you have created.