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TIME CONTROLS

Time controls use a linked calendar to determine when your organization is open or closed. For example, you may have a calendar for your open and closed hours linked to a time control that sends your calls to a ring group when you are open and to a voicemail when you are closed. You can have multiple time controls set up within your system; maybe you want to check for holidays and special events in addition to open and closed hours.

System administrators are able to manage existing time controls, as well as create new ones, in the Account Center. Locate Time Controls in the Phone System menu and expand the heading. Here you will see options to both Manage and Create time controls.

CREATE TIME CONTROLS

The Create Time Controls page is where you can set up a new time control on your account. Before you begin this process, it would be a good idea to make sure the calendar you wish to link is accurately populated with any events.

To set up a new time control, follow these steps:

Give your flow control a Name that will make it easy to identify.
Select the Matched Destination for a call. This is what should happen to the call when it matches an event on your calendar, such as your open hours, a holiday, a special event, etc. (Make sure whatever option you select here is set up and ready to function as part of your call flow.)
Select the Unmatched Destination for a call. This is what should happen to the call when it does not match an event on your calendar. (Make sure whatever option you select here is set up and ready to function as part of your call flow.)
Select the Calendar that should be linked to this time control. Make sure you have created all the necessary events for this calendar.

Some changes related to your phone system's behavior, such as adding or editing time controls, are not live immediately. Rather, the changes are "queued" and waiting to be applied. This allows you to make ALL of the necessary changes and verify that all pieces of the call flow are in place and functioning together as expected before making them live. Once you've tested your changes and are confident your system is functioning correctly, select "Apply Changes" on the left-hand menu to make your system live. A confirmation popup will open asking if you're certain you wish to apply your changes.

IMPLEMENTING TIME CONTROLS

Time controls are added to your call flow when selected within other system features. For example, in the call flow shown below, the first time control is selected as an option within the flow control, and the second is selected as an option within the first time control.

The first time control is added by going to Flow Controls in the Account Center or by selecting a specific flow control on the Visualize screen. From the settings screen, you can select the time control you would like to attach.

Time controls are most often added to inbound routes, flow controls, or other time controls. They can, however, be added to any phone system feature.