Redirects allow you to forward, or redirect, incoming calls to another phone number, such as a cell phone. This will prevent callers from going directly to voicemail in a situation where calls cannot reach your normal phone lines. For example, if your internet service is down, you could set up a redirect that would route calls coming into your organization directly to a cell phone instead.
System administrators have full access to the redirects for your organization using the Account Center. Locate Redirects in the Phone System menu and expand the heading. Here you will see options to both Manage and Create redirects.
The Create Redirects page will allow you to set up a new redirect route for your phone system.
Simply give this redirect route a name that allows you to easily identify it, and enter the phone number where calls should be routed. When you click Save, the new redirect will show up in your list of available redirect routes.
Some changes related to your phone system's behavior, such as adding or editing redirects, are not live immediately. Rather, the changes are "queued" and waiting to be applied. This allows you to make ALL of the necessary changes and verify that all pieces of the call flow are in place and functioning together as expected before making them live. Once you've tested your changes and are confident your system is functioning correctly, select "Apply Changes" on the left-hand menu to make your system live. A confirmation popup will open asking if you're certain you wish to apply your changes.
Redirects are added to your call flow when selected within a flow control. For example, in the call flow shown below, a redirected route was added to the flow control. When toggled to Override, calls will flow to the selected redirect route.
This can be accomplished by going to Flow Controls in the Account Center or by selecting a specific flow control on the Visualize screen. From the settings screen, you can select the redirect you would like to attach.
Flow Controls are the most common place to link a redirect because they allow you to manually adjust your call flow.
