CALENDARS

Each phone system comes equipped with three standard calendars: Holidays, Open Hours, and Special Closures. You can also create other calendars specific to your organization. The purpose of these calendars is to inform the phone system whether an organization is open or closed. Once the calendars have been populated with events specific to an organization, they can be linked to time controls, which will direct incoming calls accordingly.

For example, when an organization’s hours of operation have been added to the “Open Hours” calendar, that calendar can be linked to a time control set to send calls to a ring group when the organization is open, and to a voicemail box when it is closed.

System administrators have the ability to create new calendars for your organization in the Account Center. Locate Calendars in the Phone System menu and expand the heading. Here you will see the option to Create calendars.

CREATE CALENDARS

Go to the Create Calendars tab to set up a new calendar for your organization. Maybe you want a time control specifically geared to tax season or open enrollment season. This will allow you to create a calendar for your distinct industry.

BASIC INFO

Enter the following details for your new calendar.
Name: Enter a name that will allow you to easily recognize this calendar.
Description: Add any details to help you identify the calendar's purpose.
Calendar Type: Select a Local Calendar or a Remote Internet Calendar.

• A Local Calendar will function like the other standard calendars provided by Intulse.
• A Remote Internet Calendar will allow you to link to an external calendar, such as an Outlook or Google calendar.

MANAGE YOUR CALENDAR

• If you created a Local Calendar, you can go to the Manage Calendars page to populate it with events. More information about managing your calendars can be found here.
• If you created a Remote Internet Calendar, those events will be managed on the original linked calendar.