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- Intulse App - Visibility

SYSTEM RECORDINGS

There are several different system features that will require specific recordings, such as Ring Groups, Voice Menus, and Announcements. Some general system recordings have been provided for you, depending on the starter template you selected during signup, but you will want to update those with information specific to your organization. You can easily modify and create your own system recordings using this portal.

System administrators have full access to all system recordings that have been created for your organization using the Account Center. Locate System Recordings in the Phone System menu and expand the heading. Here you will see options to both Manage and Create recordings.

CREATE SYSTEM RECORDINGS

The Create System Recordings page allows you to add a new recording to your account, following these basic steps.

Many phone system components require system recordings. If you are using voice menus or announcements, make sure you have created the system recordings to be attached to those features before you create them.

SYSTEM RECORDING SETTINGS

When creating a new system recording, be sure to give it a clear name and description that makes it easy to identify. This will make it easy for you to select it from a list when attaching it to other features of your phone system.

Give the recording a Name.
Give the recording a simple Description that makes it easy to recognize.
Then, if you would like to be able to record your message using an Intulse enabled device, such as a desk phone or the app on your mobile device, click the box to "Link to a Feature Code".
Click Create and your message will be created, providing you with a feature code and allowing you to make your recording.

UPLOADING OR RECORDING A MESSAGE

Once your new system recording is created, you will still need to create the recorded message.

There are a few different ways to create a voice recording.

You can upload a previously recorded message.
Select "Choose File" and locate the file on your device. Once the file is saved, your recording will be updated and ready to go.
You can voice record a new message directly from this window.
Click on the "Start" button. Once you have finished your recording, click the "Stop" button and play the message back to make sure it's what you want. Then you can select to rerecord it, or save it to update your recording.
- If your recording has a Feature Code, you can update it from any Intulse enabled device by dialing the code for the recording you would like to change. You will then be prompted to make your new recording.
You can also choose to use AI powered technology to record your message.
Type the desired message into the Text-to-Speak field and select the from a variety of male or female voices. Click the Generate button and your recording will be created. Click Play/Pause to hear the recording.
- You can select a different voice and click the Generate button again to hear the recording with the new voice.
- Both English and Spanish speaking voice options are available. If creating a script in Spanish, you will need to use a keyboard with Spanish characters so the AI is able to read the text correctly.
- Once your message is generated, your typed text will disappear. However, you can choose to save the script for your recording in the Script field to make quick and easy changes without needing to retype it in the future.

Be sure to click the button to Save your recorded message.

You will also see a message below the Recording field alerting you to where this system recording is being utilized in your current call flow.

Your system recording is now complete and ready to be used in your call flow.

Some changes related to your phone system's behavior, such as adding or editing system recordings, are not live immediately. Rather, the changes are "queued" and waiting to be applied. This allows you to make ALL of the necessary changes and verify that all pieces of the call flow are in place and functioning together as expected before making them live. Once you've tested your changes and are confident your system is functioning correctly, select "Apply Changes" on the left-hand menu to make your system live. A confirmation popup will open asking if you're certain you wish to apply your changes.

IMPLEMENTING SYSTEM RECORDINGS

You will be given the option to select your system recording when you create a system feature that uses a recording.

For example, when setting up your Announcement for a holiday closure, you will be asked to select the system recording for that announcement. Or when setting up a new Voice Menu, there are multiple system recordings you will need to select within that setup process.