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MANAGE RING GROUPS


Using the Manage Ring Groups page, you are able to see see all the ring groups configured on your system. You can then click on a ring group's number or name to edit it.

You are able to configure the following settings for each ring group.

Name

This is just a friendly name to help you know the purpose of this ring group.

Ring Time

This is the time, in seconds, that the phones will ring. For all hunt style ring strategies, this is the time for each iteration of phone(s) that are rung.

Strategy

This is the strategy the system will use to present a call that enters this ring group to the members. Here is what the various strategies do:

  • Ring All - Ring all the available members until one answers or the Ring Time expires.
  • Ring All, Monitor Primary - Ring all the available members until one answers or the Ring Time expires. However, if the first extension in the list is occupied, the other extensions will not be rung. If the first extension is on Do Not Disturb, it won't be rung. If the first extension is Call Forward Always, then all will be rung.
  • Hunt - Take turns ringing each available extension in the order specified.
  • Hunt, Monitor Primary - Take turns ringing each available extension in the order specified. However, if the first extension in the list is occupied, the other extensions will not be rung. If the first extension is on Do Not Disturb, it won't be rung. If the first extension is Call Forward Always, then all will be rung.
  • Hunt (additive) - Ring first member in the list, then ring the 1st and 2nd member at the same time, then ring 1st 2nd and 3rd... etc. This strategy will work only when Confirm Calls is disabled.
  • Hunt (additive), Monitor Primary - Ring first member in the list, then ring the 1st and 2nd member at the same time, then ring 1st 2nd and 3rd... etc. This strategy will work only when Confirm Calls is disabled. However, if the first extension in the list is occupied, the other extensions will not be rung. If the first extension is on Do Not Disturb, it won't be rung. If the first extension is Call Forward Always, then all will be rung.
  • First Available - Ring only the first available member. This strategy will work only when Confirm Calls is disabled.
  • First Not On Phone - Ring only the first member which is not disconnected. This setting ignores Call Waiting. This strategy will work only when Confirm Calls is disabled.
  • Random - Makes a call hop between the included members without a predefined priority to ensure that calls to this ring Group are (almost) evenly spread.
Caller Id Prefix

Optionally you can enter a prefix that will be prepended onto the caller ID name when a call is presented to the members. For example a call which enters the ring group with a caller ID of "John Doe" could be changed to something like "Sales: John Doe" to help the member know that this call is coming from the "sales" ring group.

SIP Alert-Info

This is an advanced feature which will cause the system to add the specified text as an Alert-Info header to the SIP invite packet that is sent to the member phones when a call is coming from this ring group. Many phones can be configured to have distinctive rings based on matching the text in this header.

Mark Calls Answered Elsewhere

If enabled this will cause the system to inform the phones of other members that a call has been answered elsewhere. This will cause the phones not to show the call as a "missed call". Not all phone manufacturers support this feature. Here is what each of the possible settings will do:

  • Always - Inform other member phones that a call was answered elsewhere regardless of whether or not the call was actually answered by another member
  • Yes - Inform other member phones that a call was answered elsewhere only when it was actually answered by another member
  • No - Never inform other member phones that a call was answered elsewhere
Skip Busy Members

If enabled this will cause the system to skip over members who are on an occupied phone. This means that Call Waiting or multi-line phones will not be presented with the call and in the various hunt style ring strategies, the next agent will be attempted.

Confirm Calls

If enabled this will cause the system to require any member receiving a call from this ring group to confirm they wish to answer the call by pressing 1 on their phone. This is especially useful if you include remote numbers in member list so that calls are not delivered to a remote voicemail system.

Members

List member extensions/numbers to ring, one per line, or use the Extension dropdown to quickly insert them here.

You can include an external number by suffixing it with a #. For example, if you put 7178395000# as a line in the member list it would cause this ring group to make an outbound call to 717-839-5000.

Ring groups will not use an Extension's Follow-Me settings. If you want the ring group to use a particular extension's Follow-Me settings suffix that extension with a #.

APPLYING SYSTEM CHANGES

Some changes related to your phone system's behavior, such as editing a ring group, are not live immediately. Rather, the changes are "queued" and waiting to be applied. When you've finished all the changes you want to make and are ready for the changes to be live, press the Apply Changes link on the left-hand menu. A confirmation popup will open asking if you're certain you wish to apply your changes.

Please be patient while system changes are being applied and do not navigate away from the screen until the process is finished.