EXTENSIONS

Administrators are able to manage, create, and monitor any extensions for your organization. Each person who makes and/or receives calls will need their own extension. Each physical phone must have its own extension, and any Users on the Intulse App must have an extension. If you need a "virtual" extension, such as a general voicemail box, Intulse will have to create that for you; just let us know.

System administrators have full access to the extensions for your organization using the Account Center. Locate Extensions in the Phone System menu and expand the heading. Here you will see options to Manage, Create, and Monitor extensions.

CREATE EXTENSIONS

The Create Extensions section will allow you to create new extensions for your organization. Remember that you are billed for each extension on your system. So, if you create more extensions, it will affect your bill. You can create extensions one at a time or you can create multiple extensions at once.

CREATING ONE EXTENSION

To create one extension at a time, make sure you select the "Create One" tab at the top of the page and fill in the fields for each extension you wish to create.

To create one new extension, follow these steps:

1. Enter an Extension Number that is not currently being used. These must be between 3 and 6 digits long and cannot begin with a zero. Due to the fact that many emergency numbers begin with 9, we recommend that you avoid beginning extensions with 9.
2. Enter the Name of the User or the location, such as a conference room.
3. Decide whether to Enable Voicemail. This is typically enabled for specific users, but you have the option to keep it turned off for general office spaces.
4. Enter the Voicemail Email. This is the email address where voicemail notifications can be sent. *Multiple email addresses can be entered, separated by a comma.
5. Select the Outbound Caller ID. By default, all extensions that call out from your phone system will display the caller ID number of your organization. In most cases, this is the organization's main phone number. There are scenarios in which a specific extension/person has the need to display a different number when making outbound calls.
6. Select E911 Caller ID.
7. Once you have entered all of the information, click the Create button and your new extension will appear on the "Manage" page.

CREATING MULTIPLE EXTENSIONS

There is also a tab allowing you to create multiple extensions at once. Simply fill in the extension information as requested.

Enter each extension’s information on a separate line, with the details separated by a comma. Each entry must begin on a separate line.

Once you have entered all of the necessary extensions, click the Create button and your new extensions will appear on the "Manage" page.