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TICKETS


The fastest and most effective way for you to communicate with our support team here at Intulse is to create a support ticket. This creates a trackable conversation that can easily be accessed in the future. While our typical response time is within a few hours, we try to respond to all tickets within 24 hours.

Anyone who has been added to your account as a contact has authorization to interact with Intulse on behalf of your organization and is able to create and respond to support tickets. However, if your security role is a user or business contact, please use the "Add Collaborators" button to include your administrator on tickets related to any system wide changes.

Contacts can create new tickets for your organization in the Account Center. Locate Tickets in the Account menu and expand the heading. Here you will see options to both Manage and Create tickets.

CREATE TICKETS

The Create Tickets section allows you to start a new ticket, requesting support for your organization. This is the most effective way to let us know you need support because it creates a trackable conversation that will always be available for future reference. It also allows you to include other contacts in the conversation.

When creating a new ticket, be sure to fill in the details as thoroughly as possible. The more information you can provide to us, the more efficient we can be in resolving your ticket.

Ticket Creating Tips

  • Make sure your Subject line is brief, but specific. This information helps us get your ticket to the correct team of people as quickly as possible.
  • If your security role is a user or business contact, please use the Add Collaborators button to include your administrator on tickets related to any system wide changes.
  • Include as many details as possible in the body of your message to help us know specifically how we can help you.
  • Attach any documents or screen shots that will help us understand any challenges you may be encountering.
  • If you had an issue with a specific call, include details such as the date, time, and contact of the call. This will allow us to look back at that call record and troubleshoot the problem.