The fastest and most effective way for you to communicate with our support team here at Intulse is to create a support ticket. This creates a trackable conversation that can easily be accessed in the future. While our typical response time is within a few hours, we try to respond to all tickets within 24 hours.
Anyone who has been added to your account as a contact has authorization to interact with Intulse on behalf of your organization and is able to create and respond to support tickets. However, if your security role is a user or business contact, please use the "Add Collaborators" button to include your administrator on tickets related to any system wide changes.
Contacts can access any tickets created for your organization in the Account Center. Locate Tickets in the Account menu and expand the heading. Here you will see options to both Manage and Create tickets.
The Manage Tickets section will allow you to access any tickets that have been created on behalf of your organization. You will see both currently open tickets and tickets that have been closed.
For each ticket, you will see the Ticket ID, the Description from the Subject line, the Contact who created the ticket, the Status of the ticket, when the ticket was most recently Updated, and when the ticket was Created.
You can click on the Ticket ID to view its details.
Click the blue bar to respond to a conversation that is still active. Anytime you post a response, our support team will be notified. The conversation thread within the ticket is color coded for clarity. A response from Intulse will have a blue heading, while a response from a member of your organization will have a gray heading.
