QQCATALYST INTEGRATION

Intulse's QQCatalyst integration merges your phone system with your QQCatalyst account. With the integration enabled, any screen in the Intulse App that would normally display a simple phone number will instead automatically search the caller ID within QQCatalyst and return any contact records that match.

When you receive an incoming call, instead of displaying the caller ID, your phone system will display the name of the caller as it appears in your QQCatalyst records. You can click on the caller’s name to open their records within QQCatalyst. You can quickly add your own commentary to the call log, which will automatically contain basic information about the call, such as the user and extension on your system with whom the call was connected, the date and start time of the call, the duration of the call, whether the call was inbound or outbound, and the external phone number. A copy of the call recording is also attached to the call log if it was recorded.

You will be able to start calls to QQCatalyst contacts directly from within the Intulse App by simply searching for a contact name on the My Phone screen.

Furthermore, if you have the Intulse Companion App installed in your browser, you will be able to start calls and text message conversations directly inside QQCatalyst by simply clicking on a phone number.

To experience the integration between Intulse and QQCatalyst, you will need to use the Intulse App.

CONNECTING QQCATALYST TO THE INTULSE APP

This guide assumes that you have already installed and logged into the Intulse App on your favorite device. If you need help accessing or navigating the App, click here for a complete walkthrough.

All Users

1. Open the Intulse App and select the More menu tab.
2. Select QQCatalyst from the menu options.
3. Enter your QQCatalyst Username and Password.
4. Click the Save button to authenticate your integration.

System Administrators

1. Check the box if you would like to Enable automatic call logging for your organization.
2. Use the drop-down to select users who should be excluded from automatic call logging.

For more information about QQCatalyst, check out their website!