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CHURCH COMMUNITY BUILDER INTEGRATION


Intulse's Church Community Builder integration merges your phone with your ChMS (Church Management System). Any screen in the Intulse App that would normally display a simple phone number automatically searches the caller ID within CCB and returns any individual records that match.

When someone calls you instead of displaying the Caller ID you'll see the name of the individual as it appears in CCB and can click on the name to launch their account within CCB. You can quickly add call notes to a contact's activity and the note will automatically contain all the basic information about the call such as start time, duration, direction (inbound/outbound), and if the if the call was recorded, a link to the recording. You will be able to start calls to CCB individuals directly from within the Intulse App by simply searching for a individual name on the My Phone screen.

To experience the integration between Intulse and CCB you will need to use the Intulse App.

If you would like to have the CCB integration enabled for your account please contact Intulse support and we would be happy to turn it on for you.

CONNECTING CCB TO THE INTULSE APP

This guide assumes that you already have the Intulse App on your favorite device and that you are already logged in. If you need help getting into the App click here to learn more.

Only Admins in the Intulse app can update the settings for your CCB integration

  1. Click the More icon on the menu
  2. Click Church Community Builder in the More menu
  3. Enter your CCB Subdomain
    • This is a portion of the URL that you use to access CCB. For example, https://multisite.ccbchurch.com.
  4. Choose if you wish to enable automatic call logging.
  5. Click the Save button to save your changes
  6. After, saving you must now authorize Intulse to access your CCB information. Click the Authorize Intulse button.
    • This will open a new window in your browser where you must login to your instance of CCB and then follow the on-screen instructions.

It is common to create a special user in CCB just for the purpose of this integration.

For more information about CCB, check out their website!