The Admin section of the App allows you manage users and roles, extension settings, and permissions.
The entire Admin section is available to users in the Admin role.
Security roles can be used to organize users into various roles to which permissions can be assigned. This is superior to assigning permissions directly to users because it easy to add and remove users to a role rather than having to add or remove all the various permissions that could be assigned.
You can control the visibility of entire screens based on user or security roles.
You can edit the settings for any extension including DND, call forwarding, follow me, and smart monitoring.
Smart Monitoring can be configured by each user (or for each user by an Admin) allowing the user to see the current status of another extension.
Call Flow Controls are setup by Intulse for your organization and they do exactly what the name implies, they control the flow of a call to either it's default behavior or an alternate behavior with the flow control is on. This screen allows you to set who can use Smart Monitoring to manage a call flow control.
This screen allows you set which users can manage each voicemail box on your system.
If your organization records any calls either automatically or on-demand the Call Recordings report is how you can review those recordings. Here you can control which users will have access to view recordings involving specified extensions.
You can control which users can view/manage queues on the Queues screen.
If a user can view a queue they will be able to see agents who are currently servicing that queue, callers who are waiting in that queue, and some basic statistics for the queue. Any user that can view a queue can choose to "Login" to begin servicing that queue.
If a user can manage a queue they will be able to do everything that comes with the permission to view the queue but additionally they can do the following:
You can control which users can view/manage conferences on the Conferences screen.
If a user can view a conferences they will be able to see participants currently in the conference and who is currently talking. They can mute and unmute themselves.
If a user can manage a conference they will be able to do everything that comes with the permission to view the conference but additionally they can do the following:
You can control which users have the ability to see text message conversations involving each phone number assigned to your organization.
You can control which users have the ability to see faxes sent to or received on each fax enabled phone number assigned to your organization.