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MY PHONE


The My Phone screen is one of the most important screens in the app. You will probably use this screen the most.

My Phone idle screenshot

To view the My Phone click on it from the main menu. (the menu functions differently on mobile devices and is located at the bottom of your screen)

Virtual Phone

The Virtual Phone allows you to use this device a phone. You can have several virtual phone's enabled at the same time. It is common to use the virtual phone on your mobile device as well as your laptop/desktop.

My Phone virtual phone on a call screenshot

  • The virtual phone appears on top of all other parts of the app but you can return to using the app by clicking the "Back" button at the top left of screen (looks like an arrow pointing left).
  • Then there will be a bar across the top of the app while your in a call which you can use from any screen to return the active call.
  • For information on the options available to you for the virtual phone see the Virtual Phone Settings page.

Calls

  • You can start a new call by entering a number you wish to call and pressing the "Call" button. If the virtual phone is enabled on this device the call will start immediately using the virtual phone. If the virtual phone is not enabled on this device then your phone will start ringing and as soon as you answer you will be connected to the remote number.
  • You can also search for contacts and start calls by clicking on the search results.
  • You can see any calls you are on as well as any calls you have placed on hold. You can use the "Call Actions" button under each call to do things like transfer the call directly to another user, a voicemail box, or to a parking slot.
  • If your Intulse system is integrated with any CRM/ERP/ChMS then any calls listed here that are found in that database will be turned into links to open the appropriate records in that program.

Phone Settings

  • You can turn on/off Do-Not-Disturb. To learn more about DND hover over the information icon.
  • You can turn on/off Call Waiting. To learn more about call waiting hover over the information icon.
  • You can turn on/off Call Forwarding. To learn more about call forwarding hover over the information icon.

Follow Me Settings

You can configure how Intulse will attempt to "follow you" and deliver your calls. To begin, click the "Follow Me Settings" button.

My Phone follow-me settings screenshot

  • Follow Me is not enabled by default so if you're interested in using this feature you will need to turn it on.
  • There is a lot of contextual help information in app about each of the Follow Me settings you can control and we highly suggest you read each of them carefully.

Smart Monitoring

Smart Monitoring is a powerful tool which allows you to create groups of things to monitor. You can monitor Extensions, Speed Dials, Call Flow Controls, and custom BLF buttons. To begin, click the "Configure Smart Monitoring" button.

My Phone configuring smart monitoring screenshot

  • Add as many groups as you like. For example you could create a group for "My Department".
  • Add as many items to your groups as you like.
  • If you cannot find the person you are looking for you may not have permission to monitor their extension.
  • When you're done click the "Save" button at the bottom.

The groups and items in them that you've configured will show on the My Phone screen.

  • You can call a user or leave them a voicemail by clicking on their name.
  • You can see the current state of the extension. (e.g. Unavailable, Idle, Ringing, Busy, DND, etc.)
  • You can see the caller ID name and number for any current calls a monitored extension is connected to.
  • If your Intulse system is integrated with any CRM/ERP/ChMS then any calls listed here that are found in that database will be turned into links to open the appropriate records in that program.