The "More" section of the app provides direct access to all of your Intulse phone settings. This is also where you will find the Home/Welcome page, the Change Log, and the Reload/Logout page.
The main profile settings for your extension are located in this section of the app.
The profile screen is where you will manage the basic information related to your extension. None of us appreciate the constant ping of unnecessary notifications, but we also don’t want to miss a notification about something important. This is the screen that will give you control over the notifications you receive on your various devices.
Begin by making sure your name and work email are entered correctly. This is the email you will use to authenticate and access your app. It is also how we, at Intulse, will communicate with you. This is NOT necessarily the email where your voicemails are delivered. That email is entered in voicemail settings.
The mobile number you enter here is the number that will be used when you select “Send to Mobile” while on an active call. This is also the number where you will receive any of the notifications that you select for your extension.
You will also see your extension number here. It is only displayed, not changed, on this screen. This is the extension you can give to external callers so they can reach you directly.
Use the Personal Notes field to write information you want to reference in the future, such as important phone numbers like your direct number.
Let's take a look at the notification settings on this screen because they will control the notifications sent to your computer as well as your connected mobile device.
You can use the checkboxes to choose whether or not you would like to receive a notification:
You can Mute chat notifications here. If you use this option, all notifications for all incoming direct messages, channels, and SMS chats. Individual chats can be muted within each conversation thread.
The Virtual Phone Settings screen allows you to select the audio sources and ringtones pertaining to the Virtual Phone. You can access these settings by clicking on the gear icon in the Virtual Phone section.
Selecting any audio device with the "Default" label means that your Virtual Phone will use whatever device your computer's operating system uses. If you change audio devices in your operating system, they will also be updated in your Virtual Phone settings. If you wish to select your phone's devices independently of your operating system, then avoid choosing the "Default" label. If you are using Incognito Mode or Guest Mode they may show as "Unknown."
Make sure you have selected the appropriate devices so you can hear the incoming caller and they can hear you.
Ringer Output determines which device will play the audio you hear when you are receiving a call.
Headset Output determines which device will play the audio you hear while on a call.
Speaker Output determines which device will play the audio you hear when the speaker button is selected.
Microphone Input determines which device will be used for your voice while on a call.
You can also select the sounds you hear when receiving or making a call. Default options have been set for you, or you can listen to and select other sounds using the drop-down menu.
The Incoming Ringtone determines the audio that is played when receiving a call.
The Call Waiting Tone determines the audio that is played when you are on a call and receive a new call.
The Outgoing Ringtone determines the audio that is played when making an outbound call.
Note: The Call Waiting Tone only applies if you have Call Waiting turned on for your extension.
If you Automatically enable the Virtual Phone, then the Virtual Phone will automatically be enabled whenever you load the app.
When you are satisfied with your selections be sure to Save these settings before navigating back to the My Phone screen.
Selecting anything with the prefix "Default -" will cause the virtual phone to use what you have set as your default audio device for Chrome. If you change your default audio device for Chrome it will also change the audio device the virtual phone uses. If you are using Incognito Mode or Guest Mode they may show as "Unknown."
Ringer Output determines which device will play the audio you hear when you are receiving a call.
The Incoming Ringtone determines the audio that is played when receiving a call.
This screen changes occasionally with updates on new features and product enhancements, as well as tips and tricks for using the Intulse system so check back from time to time.
You can edit the settings for any extension to which you have access. Set the extension to DND, Call Waiting, Call Forward, as well as adjust Follow Me and Smart Monitoring.
API Keys are used by programmers or 3rd party applications to interact with the Intulse system. If you're looking to build an integration with Intulse you can review our API documentation for more information.
Admins of the Intulse App can see the Organization API Key. This master key gives access to your entire organization and is not easily revoked so only use it when absolutely necesary or specifically instructed to do so by the Intulse support team.
Every user has the ability to create API keys which they can use when connecting other applications to the Intulse system or building one themselves.
To create a new API Key, enter a description for key (something that will help you identify how this key is going to be used) and click the Create button.
These keys can easily be revoked at any time by clicking the Delete button next to the key you would like to revoke.
The change log shows you all of the updates to the system, beginning with the most recent.
This screen will show you the current status of the permissions that the app needs to operate properly on your device.
Microphone access is required to used the Virtual Phone and to record voicemail greetings.
Notification access is required to show desktop alerts for incoming calls, chat messages, and fax alerts.
Contacts access is required to start calls by searching for contacts on the My Phone screen.
Android overlay access is required to use the Virtual Phone. It will allow this app to display an incoming call screen on top of other apps.
You can use the Reload App button when there is an update and you want to make sure you are using the most current version. If you're experiencing technical difficulties, you may want to try reloading the app before reaching out to your system administrator for help.
Note: We do not recommend logging out of this app normally. If you're done using the app, you can simply close it.