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We’re all familiar with voicemail; however, the Intulse system may function differently than other systems you have used. It has been designed to allow you to interact with your voicemail messages from your desk phone, the Intulse app, and your email.

If you have access to multiple voicemail boxes, you will see a drop-down in the top left of the screen. Make sure you select the mailbox for which you wish to make changes.


Let’s begin by taking a look at your voicemail settings and how they affect the way you receive voicemail messages.

To setup your voicemail using your desk phone instead of the app, dial *97 and follow the audio instructions. You can also access any other voicemail boxes for which you have permission by dialing *98 on your desk phone. You will be asked for the mailbox you wish to access, and then the PIN for that mailbox.

If you plan to set up your voicemail box using the Intulse app, the very first thing you will need to do is change your Voicemail Pin. The default setting for your pin is your extension number, however you will need to change that to any other number combination in order to activate your voicemail box.

  • If you would like to automatically receive an email notification for each new voicemail message, make sure your work email address is entered correctly so you are sure to receive those notifications.


There are a few different settings that relate to email notifications for voicemail messages.

  • You can choose to have the audio file attached to the email, allowing you to listen to the voicemail message and read the text transcription directly from that email. These email notifications are able to be forwarded in the same way as any other email. Turning this on will also allow your messages to be transcribed in your Voicemail inbox.
  • You are also able to choose whether to have the voicemail message deleted from your inbox after the email has been sent.
  • Turning on Play Caller Id will tell the system to read the caller’s phone number to you when you check your voicemail from a desk phone.
  • Turning on Play Envelope will tell the system to read the date and time of the call to you when you check your voicemail from a desk phone.

Make sure you save these settings before moving on to the voicemail greeting messages.


There are 4 greeting messages for you to record within your voicemail system.

  • The Unavailable recording is the message a caller will hear when you are out of the office or away from your phone.
  • The Name recording is your name to be used in a dial by name directory.
  • The Busy recording is the message a caller will hear when you are already on a call and do not have Call Waiting enabled, or when your extension is set to Do Not Disturb.
  • The Temporary recording is a message that is most commonly used when going on vacation. It will be live as soon as it is recorded and will override your normal unavailable recording. You will need to delete this message in order to transition back to your normal unavailable recording.

You can either Record or Upload your voicemail greetings.
To Upload a message, click the “Upload” button and select the audio file you would like to use for your greeting.
To Record your message, follow these steps:

  1. Click the "Record" button.
  2. Select "Start Recording" when you are ready to begin.
  3. Select "Stop Recording" when you have finished.
  4. Use the audio player to listen to your recorded greeting.
  5. Choose "Discard" and try again, or choose "Use this Recording" to save your greeting.


Both the audio and text transcription of each voicemail are available to you in your inbox. From your inbox you are able to manage voicemails individually or in mass.

If you would like to see the text transcription in your Voicemail inbox, go to your voicemail settings and set Attach Audio to Email to ON.

For each individual voicemail you are able to:

  • Download the audio file to your device.
  • Return the call using the blue call button.
  • Move the call to a different folder.
  • Forward a copy of the voicemail to another user.
  • Delete the voicemail.

To manage multiple voicemail messages at one time, use the checkboxes to select the messages to:

  • Move to a folder
  • Delete
  • Download to your device in a zip file

There are five different folders available to you. These are preset and not able to be edited or changed. Once a voicemail has been listened to on your desk phone, it will automatically move to the “old” folder.