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REPORTS


The Reports screen allows you select the various reports you have permission to use, configure them, and run/export them.

The call history report shows the history of YOUR extension. This should not be confused with the history for your entire organization.

Intulse App Screenshot Call History

By default the report shows the last few days of activity but you can change the date filter at the top of the screen. Your most recent calls will be displayed at the top of the screen. For each call you can see the following information:

  • The date and time that the call started
  • A return call button
  • An indication of whether the call was answered or not and the direction of the call
  • The caller/callee information
  • The duration of the call
  • The call recording (if the call was recorded)
  • If the call was matched to a contact in an integration you can log the call in the integration

The blocked caller report allows you to manage phone numbers that are blocked from calling your organization.

Currently this report is only available to administrators.

Intulse App Screenshot Blocked Callers

You can add new numbers to the blocked list and remove ones that are there.

The call details records report shows all the calls started in your organization, including extension to extension calls, outgoing calls, and incoming calls.

Intulse App Screenshot Call Detail Records

  • You must specify a start and end date/time
  • Optionally, you can filter the report by the caller id name of caller
  • Optionally, you can filter the report by the source phone number of caller
  • Optionally, you can filter the report by the destination phone number of call recipient

This report will show a summary of inbound/outbound calls in the selected date/time range.

  • You must specify a start and end date/time
  • You must specify one (or more) extensions to report on

The call recordings report allows you to search for call recording to which you have access. By default you have access to any recordings of yourself but no other recordings. Admin's can give users access to view recordings of other extensions.

Intulse App Screenshot Call Recordings

By default the report shows recordings created in the last few days for your own extension. You can change the date and extension filter at the top of the screen. The most recent call recordings will be displayed at the top of the screen. For each call recording you can see the following information:

  • The date and time that the call started
  • An indication of whether the call was answered or not and the direction of the call
  • The source caller information
  • The destination callers information (there can more than one other person involved in the call that is being recorded)
  • The duration of the recording
  • A Player for the call recording

This report will show everything that happened to an extension on the selected date.

  • You must specify an extension to report on
  • You must specify a date to report on

This report will show and graph callers who entered one or more specified queues in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) queues to report on

This report will show summarized data such as calls answered/dropped, average wait times, and talk times, for the specified queue in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) queues to report on

This report will show the details of callers who disconnected before being answered from the specified queue in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) queues to report on
  • You must specify one (or more) disconnect reasons to report on

This report will show and graph callers who entered one or more specified queues in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) agent extensions to report on
  • You must specify one (or more) queues to report on

Intulse often provides custom built reports to clients upon request. If there is a report you would like to have please contact Intulse support.