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REPORTS


The Reports screen allows you to gather a variety information on calls within your Intulse phone system. The reports you have access to will depend upon your permissions.

Call History


The Call History report shows the history of YOUR extension. This should not be confused with the history for your entire organization.

Call%20History%20Updated

By default the report shows call activity for the last few days, but you can change that using the date filter at the top of the screen. Click the refresh button after selecting your dates. The most recent calls will be displayed at the top of the screen.

For each call you will see the following information:

  • The date and time the call started
  • Caller ID details
  • An arrow indicating the direction of the call
  • An indication of whether or not the call was answered
  • The duration of the call
  • A return call button
  • An SMS text button to external callers
  • A microphone button to access the recording if the call was recorded
  • A call log button if the call was matched to a contact in an integration, allowing you to create a log of the call

You are also able to click on the name or number for any external call to view the call activity for that number for the past 90 days.
If the caller matched a contact in your integration, you will also be able to view any important information you have entered there.

Blocked Callers


The Blocked Callers report allows you to manage phone numbers that are blocked from calling your entire organziation.

Only administrators have access to this report.

Blocked%20Callers

New numbers can be added to this list, along with a description, at the top of the screen.
For each call you will see the following information:

  • The blocked number
  • A description for the number
  • The name of the person who blocked it
  • The date and time it was blocked

Call Detail Records


The Call Detail Records report shows all the calls started in your organization, including extension to extension calls, outgoing calls, and incoming calls.

Intulse App Screenshot Call Detail Records

  • You must specify a start and end date/time
  • Optionally, you can filter the report by the caller id name of caller
  • Optionally, you can filter the report by the source phone number of caller
  • Optionally, you can filter the report by the destination phone number of call recipient

Call Summary


The Call Summary report will show a summary of inbound/outbound calls in the selected date/time range.

  • You must specify a start and end date/time
  • You must specify one (or more) extensions to report on

Call Recordings


The Call Recordings report shows all call recordings for any extension to which you have access. By default, this is your own extension, however administrators can give users access to other extensions as well.

Call%20Recordings%20Updated

By default the report shows recordings created in the last few days for your own extension. You can change the date range and extension using the filters at the top of the screen. Click the refresh button after making your changes. The most recent call recordings will be displayed at the top of the screen.

For each call recording, you will see the following information:

  • The date and time the call started
  • Caller ID details for the caller, or source of the call
  • Caller ID details for the destination of the call
  • The duration of the call

You are able to play the recording from the report screen, as well as download it to your device.

Extension Activity


The Extension Activity report will show everything that happened to an extension on the selected date.

  • You must specify an extension to report on
  • You must specify a date to report on

Queue Calls By Hour


This report will show and graph callers who entered one or more specified queues in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) queues to report on

Queue Activity By Hour


This report will show summarized data such as calls answered/dropped, average wait times, and talk times, for the specified queue in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) queues to report on

Queue Disconnects


This report will show the details of callers who disconnected before being answered from the specified queue in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) queues to report on
  • You must specify one (or more) disconnect reasons to report on

Queue Agent


This report will show and graph callers who entered one or more specified queues in the selected date range.

  • You must specify a start and end date/time
  • You must specify one (or more) agent extensions to report on
  • You must specify one (or more) queues to report on

Custom Reports


Intulse often provides custom built reports to clients upon request. If there is a report you would like to have please contact Intulse support.