Welcome to the Intulse App! This is the main communication hub for the Intulse phone system. Search contacts by name or number to make calls directly from the app, click to call or chat other internal users, join or manage conference calls, access voicemail, and so much more. Available as both browser and mobile versions.
Let's start with how to get the app on all your favorite devices and how to authenticate it so you can begin to make the most of your Intulse experience.
Once you’re in the app you will need to authenticate using your email address. This will only need to be done once unless you log out of the app.
Enter your email address that was provided to Intulse for your extension/user during the onboarding process. This is usually your work email. Click the "Next" button.
If the email address you enter IS NOT found, the app will tell you that. Please ask your system administrator what email address was provided for your extension/user.
If the email address you enter IS found, the app system will send an email to that address, verifying your access. Switch to your email app and find the confirmation code email. Select the code in the email (be careful not to include any extra spaces at the beginning or end of the code) and COPY the code.
Return to the Intulse app and paste the confirmation code that was copied from your email in the previous step. Click the "Go" button.
If the app tells you the confirmation code is incorrect, it is probably because you typed it manually instead of COPYING and PASTING it. Double check that the code is correct and if you did copy it, make sure you didn’t accidentally include any extra spaces at the beginning or end of the code. This code IS case sensitive.
If Multi-Factor Authentication has been enabled, you will need to enter the code that was sent to the associated mobile device for this user.
After authenticating, you will be placed on the welcome screen. This screen changes occasionally with updates on new features and product enhancements, as well as tips and tricks for using the Intulse system so check back from time to time. You can also check out what has recently changed in the app by clicking on the change log.
Once you are signed into the Intulse App, you can also create a shortcut on your desktop or pin it to your taskbar. This allows you to easily switch to the app instead of searching through your Chrome tabs. If you select to have it open as a window, it will open in a separate window, just like any other app.
Simply make sure it is open in Chrome and click the settings icon (three vertical dots) at the top right of your browser. Hover over Cast, save and share and select Create shortcut.
Check the box to Open as window and click the button to Create the shortcut. The app will now be saved on your desktop and can be opened directly from there.
