Welcome to the Messages section of the app. If your administrator has given you access, you’ll see Messages listed in the main menu.
There are four types of messages, which we’ll explain in detail on this page:
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The Messages Settings Menu is where you will find:
On the Messages screen, select the settings menu icon (three horizontal lines) to access and manage your Intulse message settings.
By default, you will see messages for the past 10 days. You can change that using the date filter at the top left of the screen. (Channels are always visible and do not change based on the date filter.)
You can filter SMS Messages to view:
A red badge beside the Messages tab will indicate the number of unread messages. You can Mark all as read to clear that badge.
Templates let you send quick replies without typing a new message each time.
To create a new template: (See Sample Below for further instructions)
beside SMS Templates.
for detailed instructions on creating your text.Templates use variables that will be replaced with specific information such as names, email addresses, extension numbers, etc. Variables are enclosed in double curly braces {{ }} and follow a structure that indicates the source of the information, such as the sender (me) or recipient (person). Click beside Template Text for additional details about how to use variables.
Sample Template Message:
Template Name: In a Meeting
Template Text: Hello {{person.FirstName, there}}, I'm in a meeting but will get back to you soon! {{me.FirstName}}
Click on any existing templates here to update them. To learn how to apply a template to a message, see the SMS Messages tab or the Bulk SMS Messages tab.
Click HERE to learn how to manage the notification you receive for messges.
To begin a new Direct Message between you and another user within your organization:
beside Messages.
A new conversation has now been started and you can begin typing your message. Any previous conversations with this user will appear when you click the start button. There are multiple options available to you within a direct message.
allows you to start a video call with that contact. This is only visible with a Meetings license.
allows you to start a call with that contact.
allows you to Mute notifications for this specific conversation. Conversations can be muted for 30 minutes, 60 minutes, 24 hours, indefinitely, or until a selected date.
Click the 
beside the message box for the following options:
The 
allows you to insert emojis into your message. Click 
to send your message.
Once you have sent your message, it will appear on the left side of the screen under the Direct heading. New incoming messages will be indicated by a blue badge showing the number of unread messages; you can select that conversation to read the new messages, which will be outlined with a yellow box.
The three dots beside a message will present emoji response options and allow you to copy the text or mark the message unread.
Channels are used for conversations between 3 or more users within your organization.
There are two types of channels: Private and Public.
To begin a new Channel:
beside Messages.
Once a channel has been created, it will appear on the left side of the screen under the Channels heading.
allows the Channel Owner to Edit the Channel.
allows you to Mute notifications for this specific Channel. Conversations can be muted for 30 minutes, 60 minutes, 24 hours, indefinitely, or until a selected date.
Click the beside the message box for the following options:
The allows you to insert emojis into your message. Click to send your message.
New incoming messages will be indicated by a blue badge showing the number of unread messages, and each new message will be outlined with a yellow box and show the name of the user who sent it.
The three dots beside a message will present emoji response options and allow you to copy the text or mark the message unread.
All Intulse phone numbers can be enabled for SMS Text messaging by System Admins in the Account Center. Instructions for managing your phone numbers can be found here.
To send a new SMS text message to an external phone, such as a cell phone:
beside Messages.
A new conversation how now been started and you can begin typing your message. There are multiple options available to you within a text message.
allows you to start a call with that contact.
to Block & Hide the Conversation.
allows you to Mute notifications for this specific conversation. Conversations can be muted for 30 minutes, 60 minutes, 24 hours, indefinitely, or until a selected date.
Click the beside the message box for the following options:
The three dots beside a message will allow you to copy or hide the text of a message.
The allows you to insert emojis into your message. Click the 
to schedule your message to send in the future or the to send it immediately.
New incoming messages will be indicated by a blue badge showing the number of unread messages; you can select that conversation to read the new messages, which will be outlined with a yellow box.
Be aware that other users in your organization will likely be able to see your SMS conversations. Which users will have access to phone numbers for SMS texting is controlled by Messaging Number Access permissions in the Admin section of the app. Specific information about Admin settings can be found here.
If multiple users have access to view a conversation, they can all send messages to participate in that conversation. You will be able to see which user has sent each outgoing message in a conversation. However, the recipient will not know that they are talking to multiple people. They will simply know they are texting with a number owned by your organization.
Once a message has been sent, any user on the system who has access to see the conversation can Claim it. Everyone will still be able to view the conversation, but when a conversation has been claimed there is a banner at the top of the page letting everyone know you are taking the lead in the conversation. You can remove your claim at any time.
You can manage which SMS conversations are visible in your on the Messages Settings Menu.
Click HERE for an explanation of SMS Delivery notifications you might see on an outgoing text.
Bulk Messaging lets you send the same message to many recipients at once. Unlike group messaging, each person receives the message directly from you and will not see the other recipients. The Bulk Messaging Wizard will guide you through this process.
If you are sending from a 10DLC number, a registered 10DLC campaign must be attached to that number. Be sure you are aware of your campaign’s sending limits before sending.
It is your responsibility to ensure you have permission to send bulk messages to your recipients. If you are using a 10DLC number, you must also stay within the message limits of your registered 10DLC campaign.
To begin, click beside Messages and select Bulk Text Message.
Step 1: Review the Requirements! Before sending, remember that you are responsible for having permission to message your recipients and for staying within the limits of your 10DLC campaign (if applicable).
Step 2: Choose the Intulse enabled number you want the text to be sent from. Enter the list of numbers you want to send the text to, with one number per line.
Step 3: Confirm the numbers you've entered before sending your message.
Step 4: Draft your message and click Send.
Once your message has been sent, you will receive status updates for each number texted.
