DELIVERY NOTIFICATION

You may notice several different Delivery Notifications on outgoing SMS messages:

• Sending means the message is in the process of being sent.
• Send failed means there was an error trying to send the message.
• Queued for delivery means the message is ready to go, but it hasn't been sent to the end carrier yet.
• Sending to carrier means the system is attempting to send to end carrier.
• Accepted by carrier means the end carrier accepted the message.
• Delivered means the message has been delivered all the way to the recipient.
• Destination number is not text enabled means the number you are attempting to text is not able to receive text messages.
• Invalid destination number means that for some reason the number you are attempting to contact is not working. It may be that the number has been disconnected, you have entered it incorrectly, or there is some problem with the carrier on the recipient’s end.
• Delivery failed (spam) means your number has been flagged as spam, possibly due to sending large batches of texts.
• Delivery failed (spam content) means something in the content of your message has caused it to be flagged as spam. As spam texts have become increasingly problematic, be cautious of the content of your message. Lengthy texts and trigger words can quickly cause messages to be marked as spam. Avoid using any aggressive, sales-related communication that may flag your message. Once your text reputation is flagged, it is difficult and expensive to restore it.
• Delivery failed is a message you may receive for any other failure errors.