If your organization records calls—either automatically or on demand—the Call Recordings Report provides access to those recordings. From this screen, you can manage which users can access calls recorded on specific extensions.
By default, call recordings are only visible to Admins.
Call recording access is managed separately for each extension. Use the drop-down to select the extension you want to manage.
Each extension has 2 permission options:
Assign specific users or security roles the same way you did when creating the security roles.
beside any security role or user on the Excluded Roles/Users list.
beside any security role or user on the Included Roles/Users list.
