Conference / Multiway Calling

Conference calling allows multiple users to share one active telephone call simultaneously as well as create a conference room for users to join. It's important to differentiate the two types of conferencing. The first is Multi‐Way Calling and is useful for joining a couple of users together on one phone call. This option adds users one at a time by adding a new call to an existing call. An Audio Bridge allows for each user to dial a specific number that is linked to the audio bridge. Once active, they can converse with everyone that is in that audio bridge.

Multiway Calling

This type of conference calling is great for adding a third person to an existing phone call or to merge two incoming calls.

• Using a physical phone

  These instructions are generic and may need adjusted based on your specific phone model. For more information about your exact phone model see Your Phone.

  1. While on an active call, press the conference button to place your current call on hold
  2. Dial the ten‐digit phone number or extension of the user you would like to join
  3. While on the secondary active call, press the conference softkey under the screen or the conference button
  4. Once you are conferenced with both calls, you should have the option to either add new people to the multiway call or or remove (kick) people from it by using the softkeys and directional keys under the screen
• Using the Virtual Phone (on desktop)
  1. While on a active call, start a new call or receive a second call. You need to have two calls connected to your virtual phone before you can continue.
  2. From the active call screen press the "Conference" button.
  3. You we be presented with a list of connected calls. You can choose another call to conference into your current call or you can connect all calls.

Audio Bridge

An audio bridge allows for many users to share a "virtual room" for open communication between everyone. This is a very useful tool for companies that want to be able to convene many users at once.

Joining an audio bridge from an “inside” phone

1. Dial the audio bridge number
   • NOTE: Your experience when joining a conference will vary based on the configuration options chosen for that conference room (e.g. you may be asked for a PIN or to record your name)

Joining an audio bridge from an “outside” phone

There are many ways that an organization can allow outside callers to join an audio bridge. Here are some of the most popular methods.

• If callers to your organization are presented with a greeting/menu you can have an option (announced or unannounced) that places the caller directly into the audio bridge
• You can have a dedicated phone number that places callers directly into an audio bridge
• You can have a dedicated phone number that places callers in a voice menu that gives them a choice of several audio bridges to join
• Callers can be transferred into an audio bridge by anyone on an “inside” phone.

Audio Bridge configuration options

There are many options in the Intulse App that can change the experience when using a Virtual Conference Room. For more information see the Conferences › Audio Bridge section of the Intulse App Walkthrough.