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Accessing Voicemail


There are several ways to access the voicemail system depending on if you’re using a phone or the Intulse App and if you want to check messages in your personal mailbox or a different/shared mailbox.

Accessing your personal mailbox using your desk phone

This can vary depending on which model of phone you are using but most phones can follow the steps below.

  1. Press the voicemail button
    • If your phone does not have a voicemail button you can also dial *97
  2. Enter your password (if you have one) and, optionally, press pound (#)
    • The default password for any voicemail box is the box’s number

Accessing another user’s (shared) mailbox from an “inside” phone

You can dial *98 and you will be connected to the voicemail system. You may also have been setup with a special button on your phone which monitors a voicemail box and accesses it when pressed allowing you to skip steps 1 & 2.

  1. Dial *98
  2. Enter your mailbox number and, optionally, press pound (#)
  3. Enter your password (if you have one) and, optionally, press pound (#)
    • The default password for any voicemail box is the mailbox number

Accessing a mailbox from an “outside” phone

This may or may not be setup for your organization. If it is setup, how you access the voicemail system will vary. A few of the more common configurations are:

  • Have a dedicated phone number to access the voicemail system
  • Have an unannounced option on a voice menu that callers arrive at when calling your organization

Accessing your personal mailbox using the Intulse Dashboard

This option is useful for accessing your personal mailbox or a shared voicemail box that you have been given access to from your preferred device (computer, phone, tablet, etc)

  • The easiest way to access the Intulse Dashboard is to open your Chrome web browser and navigate to https://dashboard.intulse.com.
  • If using a PC running Windows 10, you can download the app from the Microsoft Store. Search for “Intulse”.
  • If using an iOS device, you can download the app from the App Store. Search for “Intulse”.
  • If using an Android device, you can download the app from the Google Play Store. Search for “Intulse”.

Using the Voicemail System from a Phone

If this is the first time someone has accessed this voicemail box you will be asked to setup the mailbox by following some voice prompts. Otherwise you can simply start using the voicemail system as shown below.

First time accessing a voicemail box

  1. Enter your password (which is your extension number by default)
  2. Listen to the automated instructions that will prompt you to set up your customized greeting
  3. Record your "Name" greeting: Your name recording is used by many systems such as the dial by name directory
    • Press 1 to accept the recording, press 2 to listen to the recording, press 3 to re‐record
  4. Record your "Unavailable" greeting: Your unavailable greeting is what callers will hear if they reach your voicemail because you didn’t answer your phone
    • Press 1 to accept the recording, press 2 to listen to the recording, press 3 to re‐record
  5. Record your "Busy" greeting: Your busy greeting is what callers will hear if they reach your voicemail because you were on another call
    • Press 1 to accept the recording, press 2 to listen to the recording, press 3 to re‐record
  6. Enter your new password, and optionally press the pound (#) key
  7. Re‐enter your password, and optionally press the pound (#) key

Using the voicemail system

Once you have successfully accessed the voicemail system you will be presented with the main menu after entering your password.

  • Press 1 to listen to new voicemail messages
  • Press 2 to change voicemail folders
    • Press 0 for "New" messages
    • Press 1 for "Old" messages
    • Press 2 for "Work" messages
    • Press 3 for "Family" messages
    • Press 4 for "Friends" messages
    • Press # to cancel
  • Press 3 for advanced options
    • Press 5 to leave a message
      • Press 1 to enter an extension
      • Press 2 to use the directory
    • Press * to return to the main menu
  • Press 0 for mailbox options
    • Press 1 to record your "Unavailable" message
    • Press 2 to record your "Busy" message
    • Press 3 to record your "Name"
    • Press 4 to manage your temporary greeting
    • Press 5 to change your password
    • Press * to return to the main menu
    • Press * for help
    • Press # to exit

Using the Voicemail System from a Browser

You can setup your mailbox, manage your recordings, and listen to your messages all from inside the Intulse App, For more information see the Voicemail section of the Intulse App walkthrough.