Note: Depending on the soundpoint model you are provisioning these steps may vary slightly. Please refer to the device administration guide for additional information.
FACTORY RESET
Press the “Menu” button
Use the arrows to navigate to “Status” option, then press select it by pressing the the button in the middle of the arrow pad with a check mark on it.
Navigate to the “Network” option and select it.
Navigate to the “TCP/IP Parameters” option and select it.
You should see the IP Address of the phone displayed on the screen.
Open Chrome and go to http://IPADDRESS/ where IPADDRESS is the IP Address from above. (e.g. http://192.168.0.123/)
Login as “admin”, the default password is “456”. If that password doesn’t work it means your phone has a different password set and you’ll need contact whomever configured your phones to get that password
Using the menu at the top of the screen, go to “Utilities” > “Phone Backup & Restore”
Expand the “Global Settings” section
Press the “Restore” button, press “Yes” on the confirmation screen
UPDATE FIRMWARE
After your phone reboots repeat steps steps above to get logged into the phones admin web page
Using the menu at the top of the screen, go to “Utilities” > “Software Upgrade”
Press “Check for Updates”
Under the “Software Available at Polycom Server” section, select the highest version available (currently 4.0.14.1580G)
Press the “Install” button, press “Yes” on the confirmation screen, and then press “Accept” on the license agreement screen
The phone may reboot several times to complete the upgrade
CONFIGURE FOR INTULSE PROVISIONING
After your phone reboots repeat steps steps above to get logged into the phones admin web page
Using the menu at the top of the screen, go to “Settings” > “Provisioning Server”
Expand the “Provisioning Server” section
Set “Server Type” to “HTTP”
Set “Server Address” to “boot.intulse.net/polycom”
Set “Server User” to your client Id number (this was supplied to you when you first ordered, if you do not have this please contact the Intulse support team)
Set “Server Password” to your provisioning password (this is the same for all your phones and is distict from any other passwords used with Intulse, to get this password please contact the Intulse support team)
Expand the “DHCP Menu” section
Set “Boot Server” to “Static”
Press the “Save” button at the bottom of the screen
Using the menu at the top of the screen, go to “Utilities” > “Reboot Phone”, then click “Yes” on the confirmation screen