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Polycom Soundpoint Provisioning Guide


Note: Depending on the soundpoint model you are provisioning these steps may vary slightly. Please refer to the device administration guide for additional information.

FACTORY RESET

  1. Press the “Menu” button
  2. Use the arrows to navigate to “Status” option, then press select it by pressing the the button in the middle of the arrow pad with a check mark on it.
  3. Navigate to the “Network” option and select it.
  4. Navigate to the “TCP/IP Parameters” option and select it.
  5. You should see the IP Address of the phone displayed on the screen.
  6. Open Chrome and go to http://IPADDRESS/ where IPADDRESS is the IP Address from above. (e.g. http://192.168.0.123/)
  7. Login as “admin”, the default password is “456”. If that password doesn’t work it means your phone has a different password set and you’ll need contact whomever configured your phones to get that password
  8. Using the menu at the top of the screen, go to “Utilities” > “Phone Backup & Restore”
  9. Expand the “Global Settings” section
  10. Press the “Restore” button, press “Yes” on the confirmation screen

UPDATE FIRMWARE

  1. After your phone reboots repeat steps steps above to get logged into the phones admin web page
  2. Using the menu at the top of the screen, go to “Utilities” > “Software Upgrade”
  3. Press “Check for Updates”
  4. Under the “Software Available at Polycom Server” section, select the highest version available (currently 4.0.14.1580G)
  5. Press the “Install” button, press “Yes” on the confirmation screen, and then press “Accept” on the license agreement screen
  6. The phone may reboot several times to complete the upgrade

CONFIGURE FOR INTULSE PROVISIONING

  1. After your phone reboots repeat steps steps above to get logged into the phones admin web page
  2. Using the menu at the top of the screen, go to “Settings” > “Provisioning Server”
  3. Expand the “Provisioning Server” section
  4. Set “Server Type” to “HTTP”
  5. Set “Server Address” to “boot.intulse.net/polycom”
  6. Set “Server User” to your client Id number (this was supplied to you when you first ordered, if you do not have this please contact the Intulse support team)
  7. Set “Server Password” to your provisioning password (this is the same for all your phones and is distict from any other passwords used with Intulse, to get this password please contact the Intulse support team)
  8. Expand the “DHCP Menu” section
  9. Set “Boot Server” to “Static”
  10. Press the “Save” button at the bottom of the screen
  11. Using the menu at the top of the screen, go to “Utilities” > “Reboot Phone”, then click “Yes” on the confirmation screen