Note: Depending on the Soundpoint model you are provisioning, these steps may vary slightly. Please refer to the device administration guide for additional information.
Factory Reset
Press the Menu button.
Use the arrows to navigate to Status option, then select it by pressing the button in the middle of the arrow pad with a checkmark on it.
Navigate to the Network option and select it.
Navigate to the TCP/IP Parameters option and select it.
You should see the IP Address of the phone displayed on the screen.
Open a web browser on a computer that's connected to the same network as the phone and enter the phone's IP address.
Login as admin, the default password is 456. If that password doesn’t work, it means your phone has a different password set and you’ll need contact whomever configured your phones to get that password.
Using the menu at the top of the screen, go to Utilities > Phone Backup & Restore.
Expand the Global Settings section.
Press the Restore button, then press Yes on the confirmation screen.
Update Firmware
After your phone reboots, repeat the steps above to get logged into the phone's admin web page.
Using the menu at the top of the screen, go to Utilities > Software Upgrade.
Select Check for Updates.
Under the Software Available at Polycom Server section, select the highest version available.
Press the Install button, press Yes on the confirmation screen, and then press Accept on the license agreement screen.
The phone may reboot several times to complete the upgrade.
Configure for Intulse Provisioning
After your phone reboots, repeat the steps above to get logged into the phone's admin web page.
Using the menu at the top of the screen, go to Settings > Provisioning Server.
Expand the Provisioning Server section.
Set Server Type to HTTP.
Set Server Address to “boot.intulse.net/polycom”.
Set Server User to your ClientId number. (This can be found under your Organization Profile by clicking on your icon in the Account Center.)
Set Server Password to your provisioning password. (This is the same for all your phones and is distinct from any other passwords used with Intulse. To get this password, please contact the Intulse support team.)
Expand the DHCP Menu section.
Set Boot Server to Static.
Press the Save button at the bottom of the screen.
Using the menu at the top of the screen, go to Utilities > Reboot Phone. Then click Yes on the confirmation screen.
