Create events to automatically log agents in and out of a queue

Use the Automation tool in the Account Center to schedule when queue agents are live and available to receive calls.

1. Why Automate Queues?

Queue automation offers a range of benefits for an organization. Here are some of the key advantages:

Faster Response Times: reduce time spent waiting for an agent to become active
Reduced Manual Effort: eliminate the need for agents to manually log in and out
Improved Workforce Management: allow administrators to easily adjust agent availability
Better Customer Experience: ensure readily available agent pool
Optimized Workload Distribution: distribute calls evenly among agents

2. Create Automation Events

Automating your queues is quick and easy. Log into the Intulse Account Center and head to the Queues screen. The Automation tab will display a calendar where you can create events to log agents in and out of the queue.

Our support website provides detailed instructions on using Queues. Click on any of the following links to learn more about queues.

Manage any queues set up for your Intulse phone system
Queue Details allow you to select basic and advanced settings, caller settings, and agent settings
Queue Automation allows you to automate queue agent login
Learn how to use Queues in the Intulse App
Live Boards allow you to view call queue statuses, wait times, and agent availability

If you're not currently using queues and are interested in further details, please create a ticket in the Account Center letting us know and we will get you connected. For information about other tools available to your system administrator, visit the Account Center Walkthrough on our Support Website.

As always, we here at Intulse appreciate the opportunity to partner with your organization. If you have any questions or need any Account Center support, please feel free to contact us via a support ticket, or give us a call. We are happy to help you any way we can!