Live Boards display a variety of information related to your organization's phone calls

Select from widgets that display data related to inbound and outbound calls by extension or call data related to queues.

1. Manage your Boards

Log into the Account Center to create and manage Live Boards for your organization. Select from a list of available widgets to populate your live board. Click here for more information related to creating Live Boards for your organization!

2. Extension Statistics

Live boards can be set up to display details related to users' extension.

The real-time status, number of inbound and outbound calls, and the active call time for up to 14 extensions
The real-time status, the total number of calls made and answered in a day, and the average number of calls per hour for an extension

3. Queue Statistics

Live boards can be configured to present a variety of data related to call queues.

The number of callers currently waiting in the queue, and how long the oldest caller has been waiting
The number of callers who entered the queue today or this week vs the average over a number of days
The number of calls answered and lost, the number of available agents, estimated hold time, the number of waiting callers, and the hold time of the oldest caller
Available agents and the duration of their current call
The caller's name, phone number, and the length of time they've been waiting in the queue

For more information on the tools available to your system administrator, visit the Account Center Walkthrough on our Support Website.

As always, we here at Intulse appreciate the opportunity to partner with your organization. If you have any questions or need any Account Center support, please feel free to contact us via a support ticket, or give us a call. We are happy to help you any way we can!