TOOLS YOU'LL BE USING

Understanding the tools that Intulse provides is critical to having a successful onboarding experience. There are two tools available to your team: the Account Center and the Intulse App. Let's take a look at both of them.

Account Center

The Account Center is the portal for managing your organization's relationship with Intulse. This is primarily for administrators and anyone else who is authorized to interact with Intulse to make decisions regarding the setup of your organization's phone system. Think, corporate officers, IT Professionals, Business Managers, etc.

The Account Center is where system administrators will:

• Assign contacts to communicate with Intulse
• Create and view support tickets
• Manage billing and payment methods
• Manage phone numbers
• Create and manage extensions
• Create and manage features of your phone system (system recordings, ring groups, voice menus, redirects, time controls, etc)
• Create and manage users on the Intulse App/Virtual Phone, including setting permissions for users

Intulse App/Virtual Phone

The Intulse App/Virtual Phone is the application for your desktop and/or mobile device that everyone on your team will use every day. It is both your virtual phone and the tool that allows users to interact with the phone system.

The Intulse App is where all users will:

• Make and receive calls
• View which users in your organization are currently on a call
• Set your extension to Do Not Disturb, Call Waiting, Call Forward
• Manage your voicemail
• View reports such as call history and call recordings
• Send chat and text messages
• Manage queues
• Connect to an integration

Let's Get Started!