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The Intulse Account Center allows YOU to manage your phone system!


You have the power to manage many aspects of your phone system independently, without needing to wait for an Intulse support team member to make changes for you.

For instructions on how to use these tools, visit the Account Center Walkthrough on our Support Website and click on the related tabs.

1. Manage billing details and payment methods
  • Access all previous invoices and payments on the billing history screen
  • View your current account balance
  • Intulse bills in advance and you can view the details of your upcoming bill
  • Add new payment methods or update existing ones as needed
2. Manage contacts who interact with Intulse
  • Normal contacts can speak to our support team about your account, but do not have the authority to make changes
  • Business contacts can speak with Intulse about your account, as well as manage billing details
  • Admin contacts can manage billing, phone system related changes, and other contacts with the exception of owners
  • Owners can manage all of these details, as well as create other owners and cancel/transfer ownership of your Intulse account

3. Manage your organization's devices all in one place
  • Manage the phone assigned to each extension
  • Update settings such as ring tones, BLF buttons, and sidecars for a specific device
  • Order a new device or view existing orders
  • Select a template to add a new device to your account
4. Create and manage users of the Intulse app
  • Users are the people who log in and use the app - typically all employees
  • Update a user's details, such as name, email, security level, and linked extension
  • Remove users who no longer work for your organization
  • Create new users
  • Assign licenses for Intulse Meetings

5. View and manage all stored call recordings
  • View number of calls and storage size per month
  • Download a zip file of the call recordings per month
  • Purge call recordings from your Intulse account - If linked to a call log in any integration, they will NO LONGER be available once they are purged from our system
6. Create, manage, and monitor extensions
  • Select an extension number to update the related contact information
  • When an employee leaves, you can reassign the extension to a new employee
  • Delete an extension that is no longer needed
  • Create new extensions as needed
  • View the status of each extension, as well as whether it is billable, and any devices that have been assigned to it

7. Update your organization's call flow
  • Create or update your own ring groups, voice menus, announcements, time controls, inbound routes, redirects, and flow controls
  • Record your own system recordings for ring groups, voice menus, or announcements
  • Manage any queues that have been added to your account
  • Create and manage live boards to easily view real-time call metrics
8. Update calendars for your open hours, holidays, and special events
  • Populate calendars with your open hours, holidays, and special events
  • Link calendars to time controls, which direct incoming calls accordingly
  • The Holidays and Special Closure article will provide more information about how to set up your phone system for days when your organization is closed.

For instructions on how to use these tools, visit the Account Center Walkthrough on our Support Website and click on the related tabs.


As always, we here at Intulse are so appreciative of our partnership with your organization and the opportunity to serve you. If you have any questions or need any Account Center support, please feel free to contact us via a support ticket, or give us a call. We are happy to help you any way we can!