The Intulse Account Center allows YOU to manage your phone system!

You have the power to manage many aspects of your phone system independently, without needing to wait for an Intulse support team member to make changes for you.

For instructions on how to use these tools, visit the Account Center Walkthrough on our Support Website and click on the related tabs.

1. Manage billing details and payment methods

Access all previous invoices and payments on the billing history screen
View your current account balance
Intulse bills in advance and you can view the details of your upcoming bill
Add new payment methods or update existing ones as needed

2. Manage contacts who interact with Intulse

Normal contacts can speak to our support team about your account, but do not have the authority to make changes
Business contacts can speak with Intulse about your account, as well as manage billing details
Admin contacts can manage billing, phone system related changes, and other contacts with the exception of owners
Owners can manage all of these details, as well as create other owners and cancel/transfer ownership of your Intulse account

3. Manage your organization's devices all in one place

Manage the phone assigned to each extension
Update settings such as ring tones, BLF buttons, and sidecars for a specific device
Order a new device or view existing orders
Select a template to add a new device to your account

4. Create and manage users of the Intulse app

Users are the people who log in and use the app - typically all employees
Update a user's details, such as name, email, security level, and linked extension
Remove users who no longer work for your organization
Create new users
Assign licenses for Intulse Meetings

5. View and manage all stored call recordings

View number of calls and storage size per month
Download a zip file of the call recordings per month
Purge call recordings from your Intulse account - If linked to a call log in any integration, they will NO LONGER be available once they are purged from our system

6. Create, manage, and monitor extensions

Select an extension number to update the related contact information
When an employee leaves, you can reassign the extension to a new employee
Delete an extension that is no longer needed
Create new extensions as needed
View the status of each extension, as well as whether it is billable, and any devices that have been assigned to it

7. Update your organization's call flow

Create or update your own ring groups, voice menus, announcements, time controls, inbound routes, redirects, and flow controls
Record your own system recordings for ring groups, voice menus, or announcements
Manage any queues that have been added to your account
Create and manage live boards to easily view real-time call metrics

8. Update calendars for your open hours, holidays, and special events

Populate calendars with your open hours, holidays, and special events
Link calendars to time controls, which direct incoming calls accordingly
The Holidays and Special Closure article will provide more information about how to set up your phone system for days when your organization is closed.

For instructions on how to use these tools, visit the Account Center Walkthrough on our Support Website and click on the related tabs.

As always, we here at Intulse are so appreciative of our partnership with your organization and the opportunity to serve you. If you have any questions or need any Account Center support, please feel free to contact us via a support ticket, or give us a call. We are happy to help you any way we can!