10DLC REGISTRATION

• First, log into the INTULSE ACCOUNT CENTER.
• Click on PHONE NUMBERS in the Phone System menu to expand the heading.
• Select 10DLC from this list.
• Any Brands or Campaigns that you've created, or have been created for you, will appear here.

Click the blue "REGISTER BRAND" button.

Is your brand incorporated with its own EIN? If yes, click "YES, ITS INCORPORATED.

Complete the BRAND REGISTRATION FORM - The information entered here MUST match what's on your website!

Click the blue REGISTER button.

Read the agreement details, click the box to Create billing for this brand registration and click the blue APPROVE REGISTRATION box.

1. Make sure the content on your website reflects your brand and the text messages you intend to send.
   • Your website should include an "About Us" page and a "Contact Us" page.
   • For example, if your brand name is ABC Physicians, the content on your website should reflect that of a medical practice.
   • The text messages you send will need to be about appointment reminders and other medical content.
2. Your website MUST include an opt-in checkbox on any form or ANYWHERE a mobile number is collected.
   • Anyplace on your website that requests a phone number MUST have a check box allowing clients to opt-in to receiving text messages from you.
   • Sample Opt-in Message: By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from {COMPANY NAME} at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy policy {LINK} and Term & Conditions {LINK}
3. Your website MUST have a privacy policy explicitly stating that you do not share texting opt-in information.
   • Make sure you have a privacy policy specific to SMS data sharing.
   • The most important aspect of the Privacy Policy is that it must clearly describe how consumer data will be used and shared, and how consumers can contact the message sender. It should include language clearly stating that data will not be shared AND instructions on how to opt out of future communications.
     • Example: Text message opt-in data and consent are not shared with any third parties (including subsidiaries and affiliates). If you wish to be removed from receiving future communications, text STOP to opt out.
4. Your website MUST also have SMS Terms & Conditions.
   • Continue reading for specific information about creating this page on your website.

TERMS & CONDITIONS TEMPLATE
Use the following template as a starting point for creating your SMS Terms & Conditions. You will need to provide a direct link to this in your campaign details. This is a template for your SMS Terms & Conditions, not your entire website's terms and conditions. It covers only the minimum requirements and may not include everything required for your organization..


{COMPANY NAME} SMS Terms & Conditions

1. Brand Name {COMPANY NAME}
2. Program Description: {WRITE A BRIEF DESCRIPTION OF THE KINDS OF MESSAGES USERS CAN EXPECT TO RECEIVE WHEN THEY OPT IN.}
3. Frequency: Message frequency will vary.
4. Cost: As always, message and data rates may apply for any messages exchanged with this number. If you have any questions about your text or data plan, contact your phone provider.
5. Interruption: Carriers are not liable for delayed or undelivered messages.
6. Opt-out: You can cancel SMS service at any time. Just reply STOP. Once you reply STOP to us, we will send a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
7. Help: If you are experiencing issues with the messaging program you can reply with the word HELP for more assistance, or you can get help directly at {SUPPORT EMAIL}.
8. Privacy: If you have any questions regarding privacy, please read our privacy policy here. {DIRECT LINK TO PRIVACY POLICY}
   
   
   {BRACKETS INDICATE INFORMATION THAT MUST BE FILLED IN BY YOU, SPECIFIC TO YOUR ORGANIZATION.}

Example: You agree to receive informational messages (appointment reminders, account notifications, etc) from {COMPANY NAME}. Message frequency will vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can cancel SMS service at any time. Just reply STOP. Once you reply STOP to us, we will send a message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the word HELP for more assistance, or you can get help directly at {SUPPORT EMAIL}. If you have any questions regarding privacy, please read our privacy policy here. {DIRECT LINK TO PRIVACY POLICY}

Click the blue CREATE CAMPAIGN button.

SELECT THE BRAND that this campaign will be applied to. Only valid, verified Brands will appear on this drop-down list.

SELECT ONE USE CASE for this campaign. You will be presented with a selection of use cases based on the business type selected when registering your brand. Click HERE for a full description of each use case option.

When you click the blue NEXT button, you will see a chart displaying the terms for each carrier.

There is nothing to select; this page is informational only.

Click the blue NEXT button.

CAMPAIGN DESCRIPTION - Give a clear and detailed description of what the campaign will be used for. This must be at least 40 characters in length.
TCR must be able to tell the intended purpose of the overall messages. Be sure the description of your BRAND aligns with the registered USE CASE. (For example, if you registered a 2FA campaign but your description references customer care messages, that would result in a rejection.)

Your description should include the answer to the questions:

• Who are you? (state your brand name and the nature of your business)
• Who do you want to reach? (explain your use-case)
• Why are you sending out messages? (explain types of messages you will send)
• If donations are collected, it must be clearly stated.

If multiple use cases are registered, describe all use cases in the description. (For example, for a low volume mixed campaign that includes 2FA and Marketing use cases, both use cases should be mentioned in the campaign description.

• Good Example: ABC LLC uses this campaign to provide real-time delivery notifications to customers regarding packages they ordered on https://www.abc-llc.com.
• Bad Example: Text messages are used for our team members to communicate with our customers and partners. Why is it bad? It doesn’t say who you are or what you want to communicate.

CAMPAIGN CALL-TO-ACTION / MESSAGE FLOW - Describe how a consumer will opt-in to the campaign, giving consent to receive messages. The call-to-action must be explicitly clear and inform the consumer of the nature of the program. If multiple opt-in methods can be used for the same campaign, you must list them all. This must also include a link to the Terms and Conditions.

PART 1. EXAMPLES OF HOW USERS OPT-IN:

• Web Form: Consumers opt-in by visiting a website and adding their phone number. They then check a box agreeing to receive text messages from the brand. Provide a direct link to the form in the CTA. The web form should include opt-in language, links to your company’s Terms & Conditions and Privacy Policy pages, expected message frequency, pricing, HELP and OPT OUT information. A check box is required to collect consent for Web opt-in due to regulations prohibiting forced opt-in by carriers.
  • Good Example: By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from {COMPANY NAME} at the number provided inlcuding messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Policy {LINK} and Terms & Conditions {LINK}.
  • Bad Example: “Customers opt in by subscribing to our weekly newsletter, where they indicate that they would like to receive texts about upcoming shows” — missing brand name, opt-in consent mechanism, links to Terms & Conditions and Privacy Policy, message frequency and pricing disclosure, HELP and OPT-OUT information
• Paper Form: Consumers provide phone numbers and express consent on a paper form. Put a copy of the paper form on a web page and include a link to that page in the CTA. The form should contain opt-in language, links to the Terms & Conditions and Privacy Policy pages, expected message frequency, pricing, HELP and OPT OUT information.
  • Good Example: ABC LLC: Upon hire, employees sign an employment contract wherein they provide consent to receive scheduling messages as a part of their contract. (link to image of paper form) Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for assistance. Terms & Conditions: {LINK} Privacy Policy: {LINK}.
  • Bad Example: “ABC LLC: Upon hire, employees sign an employment contract wherein they provide consent to receive scheduling messages as a part of their contract” — missing links to a copy of paper form, Terms & Conditions and Privacy Policy, message frequency, pricing disclosure, HELP and OPT OUT information
• Verbal: Customers opt-in over the phone, providing a verbal consent to receive texts. The phone number, time stamp and voice record of consent needs to be stored on a recorded line. A good practice is the implementation of double opt-in, as an additional layer of consent that will be easier saved and stored. Provide a link or attachment of the script.
  • Good Example: {COMPANY NAME} will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS based billing notifications. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. The Script, Privacy Policy and Terms & Conditions links must be added to the Call-to-Action/Message Flow field in campaign registration.
  • Bad Example: “Consumers opt in by booking an appointment” — missing brand name, channel and details of opt-in flow, links to Terms & Conditions and Privacy Policy, message frequency, pricing disclosure, HELP and OPT-OUT information
• Consumer Initiated Messaging: Consumers either text a keyword or message to an organization. Explain how the consumer/recipient is informed to text the keyword or initiate the text message conversation. Acceptable explanations of how the consumer is informed include a link to a webpage where the keyword opt-in is advertised or an attached screenshot of the keyword opt-in advertisement.
  • Keyword Example: By texting START to {PHONE NUMBER}, you consent to receive marketing text messages from {COMPANY NAME}. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Terms & Conditions: {LINK} Privacy Policy: {LINK}.
  • Consumer-Initiated Messaging Example: By starting a text conversation with {COMPANY NAME} by texting {PHONE NUMBER}, you are agreeing to receive conversational messages from {COMPANY NAME}. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Terms & Conditions: {LINK} Privacy Policy: {LINK}.
• Mixed: A combination of two or more opt-in methods - web forms, verbal, or paper forms
  • Good Example: ABC School: Subscribers opt in by visiting our website and registering for a dance class by clicking on “Book” and submitting the enrollment form at https://abcschool.com/enroll.jspx with their name, address, and contact details. Alternatively they can opt in at our studio, where they sign a paper copy of our online enrollment form. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for assistance. Terms & Conditions: {LINK} Privacy Policy: {LINK}.
  • Bad Example: “Subscribers enroll for a dance class and provide consent to receive text notification” — missing brand name, opt-in mechanism, links to Terms & Conditions and Privacy Policy, message frequency, pricing disclosure, HELP and OPT-OUT information

CAMPAIGN CALL-TO-ACTION / MESSAGE FLOW
PART 2. CALL-TO-ACTION DISCLOSURE SHARED WITH CONSUMER:
Your Call-to-Action MUST include the following:

• Brand Information: the name of the brand sending the text
• Types of Messages Being Sent: describe your use case
• Message Frequency: how often will you send texts; eg: “You may receive up to two messages a week” or “Message frequency varies” or “Message will be sent when a user registers or changes password”
• Pricing Disclosure: “Message and data rates may apply”
• Instructions on how to request HELP
• Instructions on how to STOP or unsubscribe
• Link to your Terms & Conditions page
  • Make sure your Terms & Conditions meet the mobile carriers' requirements. Specific details, along with a template, can be found HERE.
• Link to your Privacy Policy
  • Privacy Policy must have a no-sharing clause that states subscriber information will not be shared with 3rd parties for their direct marketing purposes. For example, “No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

SAMPLE MESSAGES - This field is used to capture a sample of the types of messages that will be sent on this campaign. Messages should be unique and provide examples of content you may send so TCR can tell what the interaction may look like.
Sample Messages should:

• Correspond to the use case - For example, if you select charity as the use case but are sending appointment reminders, your campaign will be rejected. You would either need to update the sample messages or change the use case to better align with the content being sent.
• Identify the Brand in the message
• Provide at least one sample message that includes Opt-Out language - include brand name, confirmation of opt-out, and confirmation they will receive no further messages
• For a mixed campaign, provide examples of each campaign type: 2FA, customer care, marketing, etc.
  If the campaign uses an Embedded Link, a link must be included in at least one of the sample messages
• If your messages contain URLs or codes, use parameters within brackets to indicate them — for example, “Your (brand name) verification code is {Code} for {URL}.”

Good Example: Hi {FirstName}, this is ABC Dental. Your scheduled visit with us is coming up on 10/01 at 9:00 a.m. Text C to confirm. Text STOP to stop receiving messages.
Bad Example: “Your scheduled visit with us is in 3 days” — lacks brand name and opt-out information
Good Example: Hey {FirstName}, check out the new fall collection at ABC Boutique https://abc-llc.com/boutique. Get 35% off all items. Reply STOP to unsubscribe.
Bad Example: “ABC Boutique sale - get 35% off all items” — lacks opt-out language and URL
Good Example: Your ABCMed verification code is 123456.
Bad Example: “Access code: 247304” — lacks brand name

Privacy Policy & Terms

• Privacy Policy Link - add a direct link to your SMS Messaging Privacy Policy here
• Terms & Conditions Link - add a direct link to your SMS Messaging Terms & Conditions here

If you need more information about these documents, see Step 3.

CAMPAIGN & CONTENT ATTRIBUTES - During the Campaign registration process, you will be asked to answer Yes or No to indicate whether the Campaign has the listed attributes. Some attributes may require you to add specific information.

• Subscriber Opt-in - indicates whether the campaign is collecting and processing consumer opt-ins; provide opt-in keywords if applicable
  • This is REQUIRED The message MUST include brand name, instructions on how to request help, message frequency, "message and data rates may apply" disclosure, and instructions on how to opt-out.
  • Example: Thank you for opting in to receive recurring messages from (Company Name). Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to cancel.
• Subscriber Opt-out - indicates whether the campaign is collecting and processing consumer opt-outs; provide opt-out keywords
  • This is REQUIRED The message MUST include brand name, acknowledgement of opt-out, and confirmation they will receive no further messages.
  • Example: You have successfully opted out of messages from (Company Name). You will receive no further messages.
• Subscriber Help - indicates whether the campaign has implemented replies providing recipients with additional information on how to contact the message sender by replying with the “HELP” keyword; provide the HELP keywords
  • This is REQUIRED The message MUST include brand name, a toll-free number, email, or website where they can reach out for help, and opt-out information.
  • Example: Thank you for reaching out to (Company Name). Please call us at (phone number) or email us at (email address) for support. Reply STOP to opt out.
• Number Pooling - indicates whether more than 50 numbers will be used with the campaign
• Direct Lending or Loan Arrangement - indicates whether the campaign includes content related to direct lending or other loan arrangements
• Embedded Links - indicates whether the campaign will send embedded links of any kind (Note: public URL shorteners such as bitly or tinyurl are not accepted) If you have embedded links, you MUST provide examples here and an embedded link MUST be included in at least one of the sample messages.
• Embedded Phone Numbers - indicates whether the campaign will send embedded phone numbers (except the required HELP information contact phone number) If checked yes, an embedded phone number must be included in at least one of the sample messages.
• Age-Gated Content - indicates whether the campaign includes any age-gated content as defined by Carrier and CTIA guidelines (SHAFT content)
• Terms & Conditions - MUST be checked Yes, and the Terms & Conditions link MUST be provided in the Terms & Conditions Link field.

Click the blue NEXT button to submit your campaign.

Carefully review the billing details and the Professional Services Agreement and click the blue APPROVE REGISTRATION button.

Go back to the INTULSE ACCOUNT CENTER.
Click on PHONE NUMBERS and then 10DLC.
Select the CAMPAIGN to add phone numbers.

Under the section Phone Numbers Assigned to Campaign, click the blue button to MANAGE NUMBERS.

Use the drop-down and SELECT ANY NUMBERS that should be assigned to the campaign. Once they have all been added, click the blue SUBMIT button.