MICROSOFT TEAMS INTEGRATION

Overview

The Intulse phone solution is able to integrate with Microsoft Teams! If you use Microsoft Teams in your organization, you can utilize your Intulse phone system to make and receive calls via the Microsoft Teams app. Please contact Intulse support if you are interested in getting more information on this integration and it's capabilities. There are a few benefits to using this integration.

1. Use the Microsoft Teams app to make outbound calls from your Intulse phone system to external phone numbers.
2. Use the Microsoft Teams app to receive inbound calls from the PSTN (Public Switched Telephone Network) via your Intulse phone system. (This means you can receive external calls, just as you would on your phone system, but now you can receive it via your Microsoft Teams app.
3. Make and receive calls from your internal extensions on the Intulse phone system.
4. See your call history.
5. Check your voicemail (audio) from your Teams app.

All other functionality that is offered via Intulse is available outside of the Microsoft Teams app via the Intulse App.

Making and Receiving a Call

Placing a call is simple. Simply click on the Calls button and use the dialpad to make a call.

Receiving a call is even easier. Assuming you have call notifications enabled in the app, and you have the Teams app running, you will be alerted to an incoming call.

Notifications

By default, your Microsoft Teams app will have call notifications enabled. This means that if you receive an incoming call to your extension/Teams app, your Teams app will ring.

To verify your notification settings, simply click the icon (usually your photo) on the upper left hand side of the Teams App. This will bring up your settings for your account. Click on Notifications, then General Activity.

You should then see the screen below. Make sure the Calls notification is enabled.

Holding a Call

You can place an active call on hold on your phone by pressing the three dots (...) next to the red "end call" button on the lower right of your screen.

After pressing this button, you will see the screen below. You now have 2 options.

1. Put the call on hold
2. Transfer the call

If you press the Hold button, you will place your caller on hold. They will hear hold music from the Intulse phone system. You can resume the call by pressing the Resume button.

If you wish to transfer the call, press the Transfer button. You will see 2 further options: Transfer Now and Consult First. Transfer Now is the one you will want to use. In our testing, there appears to be a bug in the Teams app on mobile that does not allow for consulted (warm) transfers.

Transfer now will immediately put the caller on hold, and they will hear hold music. Enter the contact's name or extension number to complete the transfer.

Accessing the Voicemail System

You can set up a speed dial to check your Intulse voicemail.

1. Go to the dialpad and dial *97. This will get you into your voicemail box.
2. Hang up the call and then go to your call history screen. Click the i icon next to the 97 call history record and choose Add to speed dial.
3. From this point forward, you can simply go to your speed dial page, and use this speed dial to call your voicemail.
4. For visual voicemail, text transcription, etc, you can utilize the Intulse App..