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PROVISIONING WITH INTULSE


Provisioning a device refers to setting up or connecting an IP phone or other appropriate devices to the Intulse cloud platform to be used for VoIP calling, audio conferencing, and online meetings.

Phones purchased from Intulse are set up to be plug-and-use; they come preconfigured/pre-provisioned with the necessary settings to connect immediately to the Intulse servers.

For phones not purchased from Intulse, maybe from a previous/ different provider or bought directly from the manufacturer/ distributor, you may still setup/provision and use them with Intulse as long as the device is either:

  • Included in the list of Supported Devices (Assisted Provisioning)
  • SIP Compatible (Manual Provisioning)

Read on to see the provisioning requirements, as well as to learn the differences between the three methods of provisioning - Assisted, Un-assisted and Manual.

Third-Party/BYOD Phone Provisioning Requirements

  • Ensure that the device is unlocked before attempting to provision it as it may result in errors. Contact your previous provider's support to unlock the phone if needed.

  • Ensure the device is supported by either Assisted or Manual Provisioning. See Supported Devices .

  • For Un-Assisted Provisioning, you will need to get the provisioning settings for your phone server. Please contact our support team at Support@intulse.com to receive these settings.

  • For Manual Provisioning, you will need to get the SIP settings for your phone server. Please contact our support team at Support@intulse.com to receive these settings.

Depending on your phone's compatibility, you may either configure with Assisted Provisioning or Manual Provisioning

Assisted Provisioning

Assisted Provisioning is available on some phone models which are sold and/or supported by Intulse, but were not purchased through us. This is a paid for service, the cost of which is determined on a case by case basis. Please contact our support team at Support@Intulse.com for more details.

With Assisted provisioning, the phone's Mac Address is configured on our provisioning servers, and Intulse will assist in configuring the phones to communicate with those servers. This allows the phone to automatically connect, downloadand update information.Since your system is in the cloud, updates and new features appear automatically.

Un-assisted Provisioning

Un-assisted provisioning is available on some phone models which are sold and/or supported by Intulse, were not purchased through us and will receive no assistance from our support team in re-provisioning the phones.

IMPORTANT: We highly recommend that you have an IT professional available to assist with this method of provisioning.

With Un-assisted Provisioning, the phone's Mac Address is configured provisioning servers, we provide the nessecary configuration information to re-provision your phones and Intulse WILL NOT assist you in re-provisioning the phones to communicate with our servers. Like assisted provisioning your system is in the cloud, updates and new features appear automatically. If you are unable to configure your phones on your own and require Intulse to do so, we will require you to upgrade to our assisted provisioning method.

Manual Provisioning

IMPORTANT: Intulse does not provide additional support for phones purchased from third-party vendors. For product support on devices not purchased from Intulse, please refer to the product's vendor for support.

Manual Provisioning is performed when a device is not on the list of supported devices (phones that are not directly sold by Intulse but can still work) for Assisted Provisioning or Unassisted Provisioning.

In this method, the Session Initiated Protocol (SIP) settings are entered manually in the phone's menu or web interface. Please contact our support team at Support@Intulse.com to receive your settings.

Limitations of Manual Provisioning:

  • Device cannot receive updates from Intulse’s servers
  • Device cannot pull the firmware required for Intulse’s features.
  • Users with manually provisioned phones will not be eligible to receive support for those phones.
  • Phones manually provisioned will not have options for certain softkeys such as Paging and Intercom.