REMOTE OFFICE PHONE SYSTEMS: WORKING FROM HOME

There are 3 main ways to utilize your Intulse business VoIP phone service from a home office. In short, they are: using your physical phone at home, using the Intulse App & Virtual Phone in a Chrome browser on your laptop or desktop with a headset, or using the Intulse App & Virtual Phone on your iPhone. Detailed instructions for each option are provided below.

FAQs About Remote Phone Systems

• Can I take my desk phone home and use it for remote work? Yes!
• What cables do I need? Power cable, and an Ethernet (data) cable that is currently plugged into your phone.
• My phone is plugged in, but I cannot make or receive calls. There are 2 main reasons this may happen:
  • Reason 1: Please make sure you have your Ethernet cable plugged into the LAN port or Internet port on your phone. (see diagrams below) Some model phones label the ports differently.
  • Reason 2: The phone system, for security reasons, has blocked your home network from accessing the phone system. Please use a web browser to search for what is my ip. On this site, you should see an IPv4 address listed. Once you have the IPv4 address, please send an email to support@intulse.com. We will work as quickly as possible to get you setup.

Using Your Physical Desk Phone

First, make sure to take all necessary cables from your office to your home office. This includes a network cable and a power cord. Some businesses use POE (Power over Ethernet) switches, in which case your phone may not require a separate power cord. If you do need one, contact your employer, or us, to obtain it, as the phone will not function without it.

Below are images of the back of two of our most popular phones to help you ensure your cables are connected correctly.

The back of your Yealink or Grandstream phone

Other things to be aware of regarding using your desk phone at home.

Home networks are very different from the networks you are accustomed to working on at your business. Home networks are often not optimized for real-time voice communications. Because of this, you may run into some situations where your phone might not act properly. An example of this would be that you can receive phone calls, but not make certain outbound calls. Or, your phone buttons might not light up properly as they do at your business. If this is the case, we will do our best to try and assist as much as possible with your home network. Please contact us at support@intulse.com and we will get back to you as quickly as we are able.

Using the Intulse App & Virtual Phone in Chrome Browser

Below is an overview video of the Virtual Phone, which will help you see just how easy it is to make and receive calls using your laptop or desktop. It is highly recommended that you either plug in a headset or earbuds (with a mic) to your device prior to utilizing the Virtual Phone.

Using the Intulse App & Virtual Phone in an iPhone Device

The Intulse App looks slightly different on your mobile device, however the functionality is exactly the same as the desktop version. To get the Intusle App on your favorite mobile device, download it from Google Play or the App Store.

Please contact our support team for additional assistance AFTER you have reviewed the above provided information. Email support@intulse.com or call 717.839.5000.