Ticket Creating Tips that will Save You Time

Including the correct information in your support ticket helps us understand exactly what’s going on so we can respond quickly, troubleshoot effectively, and get things running smoothly as soon as possible.

Ticket Creating Tips

Keep your Subject line short and specific. If your subject line is too long, it gets cut off and the support team cannot read it.
Include specific and detailed information in the body of the ticket about the problem you are experiencing or the changes you want to have made.
If requesting a system wide change, you MUST include an administrator as a collaborator on the ticket.
If you're asking a "How to ..." question, it's a good idea to check the support website first.

What to Include in Your Ticket

Clear, detailed information allows the support team to understand your problem right away, reducing the need for back-and-forth follow-up questions.
Include the following information in the body of your ticket to help us provide a faster, more accurate solution:

Are you encountering the problem on desktop or mobile or both? If it's on a mobile device, is it Android or iOS?
If possible, provide a specific call - date, time, and phone number when you encountered the problem.
Any error messages or screenshots associated with the problem.
Steps to replicate the problem help us identify exactly when the error occurred.
Including as much information as possible allows the support team to fully investigate before reaching out to you, thus reducing the need for back-and-forth follow-up questions.

For more information on creating tickets or any other tools available to manage your phone system, visit the Account Center Walkthrough on our Support Website and click on the related tabs.

As always, we here at Intulse are so grateful for the opportunity to partner with your organization. We want your phone system to run smoothly and are always happy to assist you any way we can!