In the Intulse app there are 4 different types of call logging.
If call logging is enabled in their CRM and the client does nothing to the log during the call, this happens when a call ends. The system will check all of their integrations to see if the call matches an existing contact. For each integrations where a match is found, the call will be automatically logged.
If the user opens the call log to add any notes, the call will not be logged immediately. It will switch to digest logging. If they start creating a call log and change their mind, canceling added notes - it will still go to digest logging.
Auto logging might fail if the integration is not authenticated or if the API fails.
This happens when a user chooses to log a call while the call is still active. It only works when the caller is matched to existing contacts in an integration. Users can choose which contacts call notes are logged to for each integration. Within a few minutes of the call ending, the log will be created. For each integration chosen, automatic logging will be disabled.
This happens when a user chooses to log a call from their Call History list. Each call can be logged to multiple integrations, but only once in each integration. A user might do this if automatic call logging is disabled or if the contact doesn't exist in their integration at the time the call ended or within the time frame for digest logging to pick it up.
This is a process that runs once an hour, looking back at calls that were completed in the past 4 hours. (This does not run between the hours of 2-7am EST.) The system checks to see if any calls can be matched to contacts within any integrations. Calls are logged within each integration where a match is found.
This might happen if a user is on the phone with a new prospect who is not entered as a contact within their integration. If the user creates the contact after the call is completed, digest logging will look back and find the call that matches that contact and log it to their record. It must be within 4 hours of the call ending. Digest logging would also pick up any calls that weren't logged because automatic call logging failed for a technical reason.
If a contact is entered in 4 integrations and the call logs in 3 of them but fails in the 4th, digest logging will look back and and log the one that failed.